- Acceptable reasons for an exchange: factory defected, wrong color/size was sent, mistakes made on the part of ieshoes.

- Unacceptable reasons for an exchange: colors of the merchandise are darker/lighter than pictured,had minor color differences from the picture,do not fit (see below for more info), I would rather have a different one.

-   Customers are required to email us within 3 days of receiving their products if they need to make an exchange.

- If you would like to exchange items to a different style, you would have to return your items for a refund* (as per Return policy) and place a new order for the style you prefer.

- You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.

- We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.

- All sales are final - please ask any questions you have before ordering to limit  or to prevent any problems.

MSN & Mail : shoppingoy@hotmail.com